Device Compatibility

To perform a quick, on-device check for eSIM support: 1. Open Settings on your phone. 2. Use the search field to enter EID (or eSIM / Digital SIM). 3. If any of these terms appear, your device is eSIM-capable. Note: Menu names and navigation paths can vary by OS version and manufacturer, so the exact location may differ slightly. For a comprehensive list, please visit our eSIM Compatibility page.

No, your device must be carrier-unlocked to use third-party eSIMs like SiMClaire. Contact your carrier to unlock your device.

Depending on your Android skin, you may see a SIM-lock status: 1. Open Settings and use the search bar to enter SIM lock or Network lock. 2. If a SIM lock or Network lock menu appears under Security or Connections, select it. 3. If you see an option to Network unlock, or if the menu is greyed out with a lock icon, your device is locked. 4. If no such menu exists, or if everything is already enabled, your device is likely unlocked. Try a Different Carrier's SIM (Universal Method): 5. Power off your phone and remove your current SIM. 6. Insert an active SIM from a different network. 7. Power on and attempt to make a call or connect to mobile data. 8. Success: Your phone is unlocked. Error/SIM Not Supported or Network Unlock Required: Your phone is locked. In this case: Contact Your Carrier or Use an IMEI Checker: Provide your device's IMEI (found in Settings > General > About or by dialing *#06#). Ask your carrier if the IMEI is on their lock list, or use a reputable online IMEI-unlock checking service. Tip: Even unlocked phones may require an APN update in Settings for the new carrier's data to work correctly.

Yes, If your smartphone supports dual SIM functionality with an eSIM and a physical SIM. Here's how it works: 1. Keep your physical SIM card inserted in your device's SIM tray 2. Install your SiM Claire eSIM on the same device 3. Your phone will recognize both SIMs, allowing you to use them simultaneously 4. You can assign one SIM for calls/texts and the other for mobile data 5. This setup is ideal for travel, work/personal separation, or different data plans 6. You can easily switch between plans or prioritize one SIM over the other in your device's SIM settings Note: On some devices like the Samsung Galaxy Z Flip 5, dual SIM only support one physical SIM + one eSIM due to limited SIM slot. Tip: Always check if your device supports dual SIM + eSIM functionality before purchasing.

You can verify whether your phone is SIM-locked using these methods: Check in Settings (iOS only): 1. Go to Settings > General > About. 2. Scroll down to Carrier Lock (or Network Provider Lock). 3. If it reads No SIM restrictions, your iPhone is unlocked. 4. If you see a carrier name or a lock message, it is network-locked. Try a Different Carrier's SIM (Universal Method): 5. Power off your phone and remove your current SIM. 6. Insert an active SIM from a different network. 7. Power on and attempt to make a call or connect to mobile data. 8. Success: Your phone is unlocked. Error/SIM Not Supported or Network Unlock Required: Your phone is locked. In this case: Contact Your Carrier or Use an IMEI Checker: Provide your device's IMEI (found in Settings > General > About or by dialing *#06#). Ask your carrier if the IMEI is on their lock list, or use a reputable online IMEI-unlock checking service. Tip: Even unlocked phones may require an APN update in Settings for the new carrier's data to work correctly.

No. A SiM Claire eSIM is tied to one device and cannot be transferred to another phone. However, you may uninstall and reinstall the same eSIM profile on that same device up to 5 times (for example, after troubleshooting or a factory reset). Once you exceed five reinstalls or if you attempt to load it onto a different hand set the eSIM will expire and you will need to purchase a new one. Tip: Always install your eSIM on the intended device and avoid resetting network settings unnecessarily to preserve your available reinstalls.

No, you do not need to remove your existing SIM card. SiM Claire eSIMs work alongside your physical SIM on most modern smartphones with dual SIM capability. This means: 1. You can keep your regular SIM card active for calls, texts, and OTPs 2. Use SiM Claire eSIM for mobile data while traveling 3. Manage both from your phone's SIM settings 4. Choose which SIM to use for data, calls, or SMS anytime Just make sure your device is eSIM-compatible.

Yes, your SiM Claire eSIM can work alongside an existing eSIM or physical SIM from your local carrier as long as your device supports multiple SIMs. Dual-eSIM Devices: Certain models let you run two eSIMs at once (e.g., iPhone XS and later, Google Pixel 7/8 series). Physical + eSIM Devices: Most other eSIM-capable phones support one physical SIM and one eSIM, but cannot host two eSIMs concurrently. To Verify Dual-eSIM Support: Open Settings and search for SIM cards, Dual SIM, or eSIM. If you see an option to add multiple eSIMs (for example, two separate eSIM slots), your device supports dual-eSIM mode. Otherwise, your device likely supports only one eSIM plus one physical SIM. Tip: Always confirm dual-eSIM compatibility before purchasing, so you can keep your home SIM active alongside your SiM Claire eSIM. You can set SiM Claire as your primary data SIM and keep your local SIM active for calls, SMS, or banking OTPs. Manage both SIMs from your phone's SIM settings

If you've changed phones, your SiM Claire eSIM will not transfer automatically. Here's what to know: 1. SiM Claire eSIMs are locked to the device they were first installed on 2. Once removed or deleted, they cannot be reinstalled on another phone 3. If you've switched devices, you'll need to purchase a new eSIM for your new phone For security and technical reasons, eSIMs are non-transferable and can only be activated once.