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Global Privacy Policy

Effective Date: March 8, 2026

Jurisdiction: Canada (Global Compliance)

1. Introduction

At SiM Claire, we respect your privacy. This policy explains how we collect, use, and protect your data across our website, mobile applications, and digital kiosks. By using our services, you agree to the practices described herein. We comply with PIPEDA (Canada), GDPR (EU), CCPA/CPRA (USA), and the UK Data Act.

Account passwords and security credentials are encrypted using industry-standard salted adaptive hashing functions (bcrypt) and are never stored in plain text.

2. Data We Collect

We have expanded our data categories to ensure full transparency and service functionality:

  • Identity & Contact Data: Name, email, phone number, and mailing address.
  • Transaction Data: Payment details (processed securely via Stripe) and purchase history.
  • Technical & Usage Data: IP addresses, browser types, device IDs (IMEI/EID for eSIM provisioning), and how you interact with our platform.
  • Location Data: General location (IP-based) to suggest relevant local plans. Unlike competitors, we do not track precise GPS movements unless required for local regulatory compliance.
  • Compliance Data (eKYC): In specific regions where local law requires identity verification (e.g., biometrics or ID uploads), we process this data only for the duration required by that specific regulation.

3. How We Use Your Data

We use your information under the following legal bases:

  1. Contractual Necessity: To deliver your eSIM, process payments, and provide technical support.
  2. Legitimate Interests: To prevent fraud (via Stripe Radar), improve site performance, and personalize your experience.
  3. Legal Obligation: To comply with global tax laws and telecommunications regulations.
  4. Consent: For marketing communications, which you can opt-out of at any time.

Mobile phone numbers provided during registration or checkout are strictly processed under contractual necessity for OTP authentication, transactional receipts, eSIM delivery alerts, and security notifications. Phone numbers will not be used for promotional or marketing SMS without your explicit, separate opt-in consent.

SiMClaire operates on an email-centric service model. Account authentication, security one-time passwords (OTPs), transaction receipts, and digital eSIM profile links/QR codes are generated and dispatched exclusively to your verified email address.

4. Who We Share Data With

SiM Claire does not sell your personal data to third parties. We only share information with:

  • Service Providers: Infrastructure partners (AWS/Google Cloud), payment processors (Stripe), and eSIM delivery systems.
  • Telecommunications Partners: Local network carriers required to activate your service in your destination country.
  • Transactional Email & Communication Partners (MSG91): Used strictly as a third-party gateway to deliver email-based OTPs, order confirmation receipts, invoice details, and digital eSIM profiles.
  • eSIM API Partners: Upstream API providers and distribution systems required to generate, provision, and issue your digital eSIM profile.
  • Legal Authorities: Only when strictly required by a court order or to prevent immediate fraud/harm.

4.B. Cookies & Tracking Technologies

We utilize tracking technologies, including Meta Pixel, to measure conversion performance and deliver targeted advertising campaigns. These tools collect technical data, including IP addresses, browser details, and site interaction events. Third-party tracking is controlled through our Cookie Consent Banner, allowing users to accept or decline non-essential tracking at any time.

5. International Data Transfers

As a Canadian company serving global travelers, your data may be stored or processed in various countries. We use Standard Contractual Clauses (SCCs) and high-level encryption to ensure your data receives "Canada-level" protection regardless of where the server is located.

6. Your Rights & Choices

Depending on your location, you have the following rights:

  • Access & Portability: Request a copy of your data in a readable format.
  • Correction & Erasure: Update your info or ask us to "forget" you (subject to tax record retention).
  • Opt-Out: Stop receiving marketing emails with one click.
  • Manual Review: Request a human review if an automated fraud filter blocks your payment.

7. Data Retention

We retain transaction records for 7 years to meet global tax and auditing requirements. Non-essential usage data is typically anonymized or deleted after 24 months of inactivity.

8. Contact Our Data Protection Team

For any privacy-related inquiries, please reach out to:

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