Enterprise Privacy Policy

1. Scope of Enterprise Coverage

This policy applies to "Corporate Data" and "Machine-to-Machine (M2M) Data" generated by connected hardware, industrial sensors, and vehicle telematics units.

2. Data Collection: IoT & Fleet Specifications

To maintain network integrity and provide real-time management capabilities, SiMClaire collects the following data points from deployed hardware:

• Technical Identifiers: We process the ICCID (eSIM identifier), IMEI (Device identifier), and IMSI (International Mobile Subscriber Identity) to authenticate the device on global networks.
• Network Metadata: We monitor data consumption volumes, connection timestamps, and session durations to provide accurate billing and prevent overages.
• Connectivity Logs: Information regarding the specific Mobile Network Operator (MNO) being accessed at any given time to ensure roaming stability across 150+ countries.
• Location Awareness: For Fleet Management, we process cell-tower triangulation and/or GPS coordinates transmitted by the device. This data is used exclusively for the Client’s visibility and is not shared with third-party advertisers.
• Device Health: Basic telemetry regarding signal strength (RSSI) and network technology (e.g., NB-IoT, LTE-M, 5G) used for remote troubleshooting.

3. Purpose of Processing

Data collected under Point 2 is used solely for:

• Operational Continuity: Ensuring devices automatically switch to the strongest signal in transit.
• Centralized Management: Aggregating data across thousands of nodes for the Client's dashboard.
• Security & Anti-Theft: Detecting unauthorized SIM usage or anomalous behavior in the fleet.
• Compliance: Meeting international telecommunications reporting standards.

4. Data Confidentiality & Isolation

• Payload Privacy: SiMClaire acts as a "pipe." We do not inspect the content (payload) of the data sent by your devices to your servers. We only process the routing metadata.
• Logical Separation: Your enterprise data is logically isolated from our consumer travel database to ensure zero cross-contamination.

5. Retention & Security

• Encryption: All enterprise metadata is encrypted using AES-256 at rest and TLS 1.3 in transit.
• Retention: Technical logs are stored for 12 months for auditing purposes before being permanently anonymized or deleted, unless otherwise specified in your Master Service Agreement (MSA).

6. Contact Us

For assistance or inquiries, please contact our enterprise team at:

• Website: simclaire.com/support
• Support: Available via our official WhatsApp and email channels as listed on our site.